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details & care


WHO IS AAVA SWIM?

Inspirée par la beauté et la puissance de l'océan, aava swim est là pour vous proposer des maillots de bain et de plage conçus avec amour, qui vous donnent l'impression de marcher sur l'eau et qui ne coûtent rien à la terre - (au sens propre du terme !).

Want to find out more about us? Say no more, read about why we do what we do and our sustainability efforts in Notre mission.

HOW CAN I BE SURE MY SWIMSUIT IS SUSTAINABLE?

La durabilité est un mot qui se répand beaucoup ces jours-ci. Et bien que nous soyons si heureux qu’elle prenne de l’ampleur (hoorah!), Nous sommes conscients qu’elle est parfois utilisée avec de mauvaises intentions ou sans les contrôles appropriés mis en place.

Our mission at aava swim is to create swimwear that is actually sustainable and ethical, from the fabrics that we use, to our recyclable packaging as well as the working conditions in our factories that far exceed standardized expectations. 

So that you can hold us to our word, we strive to be transparent about our products, packaging and production and continually check in on our suppliers as well. Our team has put together stringent guidelines and expectations for choosing supply partners, and we work very closely with those suppliers to continually check in that they work according to our values. Read more about our mission to look after our oceans, and people here in Notre mission

WHAT EXACTLY IS MY SWIMSUIT MADE OUT OF?

Tous nos bikinis sont fabriqués à partir de matériaux recyclés de haute qualité en provenance d'Italie. Ils sont constitués de 78% de polyamides recyclés d'Econyl® et de 22% d'élasthannes.

The recycling process sees old fishing nets, discarded plastic bottles, and even fabric scraps melted down into small chips before being turned into yarns. These yarns are then spun into material by our recycled fabric supplier located in Italy. You can find out more about our ongoing quest to be sustainable here: Notre mission

HOW SHOULD I LOOK AFTER MY SWIMSUIT?

Prendre soin de son maillot de bain aava est essentiel mais heureusement pas difficile. Découvrez comment prendre soin de votre maillot de bain en 3 étapes simples:

1 - Rinse: Once you've had your swim, rinse your swimsuit in cool water, ideally for around 30 minutes. This will help to take off any oil, sunscreen, salt or sand that can potentially be damaging for the fabric over time. Also, don’t forget that chlorine from swimming pools can be pretty tough on swimsuits if not rinsed off. 

2 - Drain & Refill: Drain the water and refill with cool water again, adding a gentle liquid detergent or even a small amount of shampoo - a great tip for when you’re on holiday - you can thank us later!  

3 - Air dry: Rincez à nouveau le maillot de bain pour faire sortir les bulles, pressez doucement le tissu puis séchez à l'air libre, à l'envers, à l'abri de la lumière directe du soleil.

HOW SHOULD I TRY ON MY SWIMSUIT AND ENSURE IT FITS WELL?

Après avoir sauté de joie à l'arrivée de votre paquet, il sera temps d'essayer votre maillot de bain. Pendant l'essayage, nous vous demandons de porter des sous-vêtements et de garder l'étiquette d'hygiène en place. Bien entendu, dès que vous aurez décidé de garder votre maillot, vous pourrez en faire ce que vous voulez !

You'll know that your swimsuit is the perfect match if it's tight-fitting but with room to breathe and move around comfortably, and please also bear in mind that there will be a slight stretch in the water.

orders & billing


WHICH PAYMENT METHODS DO YOU OFFER?

Nous proposons les modes de paiement suivants: Visa, Master Card, American Express, Maestro, Paypal, Crédit Paypal, Apple Pay, Google Pay.

Please note: Other debit cards & payment upon delivery are not accepted.

HOW DO I APPLY MY DISCOUNT CODE OR GIFT CARD?

Vous avez un code de réduction ou une carte cadeau? C'est votre jour de chance! Vous pouvez entrer votre code de réduction à côté de votre adresse électronique lors du paiement.

Veuillez noter:

. Un seul code de réduction peut être utilisé par commande.

. Les codes de réduction périmés ne peuvent pas être utilisés.

. Les codes de réduction ne peuvent pas être échangés contre de l'argent.

I'M interested in buying swimsuits for a BIG group, would it be possible to receive a discount?

If you don't ask, you don't get - as they say. Whether you're shopping for team swimsuits, or you're wanting (more like really needing) matching suits for that bachelorette party you're organising - just send us an email at hi@aavaswim.com and we'll see what we can do!

CAN I CHANGE MY ORDER AFTER I'VE PLACED IT?

Oops! But don’t worry, we’ve all been there! Send us an email to hi@aavaswim.com and explain what’s gone wrong, and we’ll do our absolute best to make the alterations to your order. Help our Customer Experience sisters out and put 'ORDER CHANGE' in your email so they can locate your email request ASAP!

Please do note, as we try to fulfill our orders as speedy as possible, we’re unable to guarantee changes to orders once they’ve been placed. But - don’t panic - if we don't manage to catch your order as it heads out the door there’s always the possibility of making a return or an exchange when the order does arrive! And you never know - maybe it is written in the stars and you will end up loving your accidental order!

How do I cancel an order?

To cancel your order please send our team an email as soon as possible to hi@aavaswim.com. Putting ‘CANCELLATION REQUEST’ in the subject line helps us to find and resolve these requests as quickly as possible. As we try to ship our orders in a timely manner (1-2 business days), we cannot guarantee your cancellation will be possible. But, there’s always the possibility of a return, or maybe you’ll actually really love your new swimsuit and decide fate was in your favour!

I HAVE AN ISSUE WITH MY PRODUCT - WHAT CAN I DO?

Tout d'abord, nous sommes vraiment désolés! ♥ As we take care to hand check each item throughout the production process, and before packaging them up for send out, this would be an extremely rare situation. If this does occur and your swimwear is faulty or incorrectly packaged then please do get in touch with us at hi@aavaswim.com explain the fault, share a picture and we will resolve the problem straight away.

Shipping


DO YOU SHIP INTERNATIONALLY?

We are happy to let you know YES we do ship internationally! We pass a small fraction of the shipping cost onto our customers which will be calculated at checkout. We're definitely doing our best to get you all your lovely summer swimsuits & accessories ASAP! Read more about shipping times and costs on our page d'expédition.

WHERE'S MY TRACKING INFORMATION?

There's a few ways to check the status of your order:

1 - Email de confirmation: As soon as your order has shipped, you’ll receive a shipping confirmation including a tracking link to your registered email, where you’ll be able to check on the status of your order as it makes its way to you! If you haven’t received your tracking information please be sure to double-check your junk mail for the automatic tracking email.

2 - Compte client: Log onto the ‘my account’ section of the aava swim website and selecting ‘tracking.’ Once you've logged in you can trace and track your order as it makes its way to you!

3 - Envoyez-nous un email: Of course, if you need any help tracking your order then don’t hesitate to contact our lovely Customer Experience team via our email hi@aavaswim.com.

HOW LONG WILL IT TAKE AND HOW MUCH WILL IT COST TO RECEIVE MY SWIMSUIT?

First of all, we're super happy to let you know we ship worldwide!

Nous remplissons et préparons tous les colis prêts à être envoyés dans un délai de 1 à 2 jours ouvrables, puis ils seront en route vers vous, où que vous soyez dans le monde!

Our American friends will receive their swimsuits in 1-4 days depending where in the country you're living, and our internationally located sisters will get their goodies between 5-21 days depending on which corner of the globe you're residing.

We're definitely doing our best to get you all your lovely summer swimsuits & accessories ASAP! Read more about shipping times and costs on our page d'expédition.

WILL I HAVE TO PAY DUTIES & TAXES ON MY INTERNATIONAL ORDER?

Sachez que les colis peuvent être soumis à des retards et/ou à des taxes et droits supplémentaires lorsqu'ils sont expédiés vers des pays internationaux autres que l'Europe.

Les taxes et les frais seront calculés en fonction de votre pays d'expédition. Bien que nous mettions tout en œuvre pour assurer une livraison rapide et sans heurts, nous ne sommes pas responsables des retards et/ou des frais supplémentaires qui peuvent être appliqués par les bureaux de douane du pays de destination.

WHERE IS MY ORDER SHIPPING FROM?

We operate out of two warehouses and ship our swimsuits from the warehouse nearest to you to ensure smooth delivery, as well as minimise environmental impacts of sending swimsuits around the world. 

For the gals located in the USA, Canada, Mexico and Australia your swimsuits are shipping out from our warehouse in Houston, Texas, USA. 

For those of you in Europe, or elsewhere in the world we ship these items from Germany. 

Both of our warehouses operate each business days (excluding bank holidays and festivals in each location) and orders are packaged up and shipped out each business day. 

returns & exchanges


WHAT IS YOUR RETURN AND EXCHANGE POLICY?

Returns and exchanges can be made within 14 days from the date of delivery. All returned and exchanged suits must be in the original packaging in an unworn condition with all tags and hygiene liners intact. To make a return or an exchange please get in touch with our Customer Experience team at hi@aavaswim.com who will happily take you through the steps you need. Please note that unfortunately, we do not cover the shipping costs of the return or exchange. Here you can check out our politique des retours et des échanges.

Veuillez noter:

. Les retours ou échanges initiés après 14 jours ouvrables à compter de la date de livraison ne seront pas acceptés.

. Des autocollants d'hygiène pour tous les maillots de bain DOIVENT être en place pour qu'un article soit accepté comme retour.

. Toutes les étiquettes, étiquettes volantes et emballages du maillot de bain doivent être retournés pour être remboursés ou recevoir votre échange.

How do i make a return?

To initiate a return please contact our Customer Experience team via email at hi@aavaswim.com.

Vous aurez accès à notre portail des retours où vous pourrez vous connecter et sélectionner le(s) article(s) que vous retournerez.

You'll then be given the address of our warehouse where you will send the returned package, which is located in Houston, Texas. Please note that we do not cover the costs of return shipping for items that are to be returned for refund, or exchanged for another product or size.

Remettez les articles retournés dans le paquet d'origine. Pour ce faire, il suffit de déchirer la bande adhésive utilisée et de fermer le paquet avec la deuxième bande adhésive.

Collez les informations relatives à l'expédition et à l'adresse sur l'extérieur du colis.

C'est prêt! Mettez le paquet dans la boite du colis et renvoyez-le nous.

Votre remboursement sera effectué une fois que notre équipe aura jugé que tout a été rendu dans son état d'origine. Veuillez noter que notre entrepôt de retour peut prendre de 1 à 3 jours ouvrables pour traiter les articles retournés. Une fois le remboursement effectué, il peut s'écouler jusqu'à 10 jours ouvrables avant que les f'argent retourné soit disponible sur le mode de paiement que vous avez utilisé lors de la commande. Cela dépend du mode de paiement que vous avez utilisé lors de la commande et des délais de traitement de votre banque.

Here you can check out our la politique des retours et des échanges.

trouver le maillot idéal et le fit parfait


WHICH SIZE IS BEST FOR ME?

Pour déterminer quel maillot de bain vous convient le mieux, consultez notre page des tailles et mesures.

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