We are happy to be able to offer worldwide shipping for all our customers ♥. We now have warehouses in both the US and EU so that we can process your order and get it to you as fast as possible. Normal shipping times for US/EU
orders are between 2- 6 business days using DHL/UPS. For all other destinations it can take between 10-21 business days, which can be subject to further handling delays depending on the Covid-19 situation in your country.
VOTRE EMPLACEMENT
COURRIER
DÉLAI DE LIVRAISON
COST
EU
USPS
2 à 6 jours ouvrables
€4
International Shipping
DHL, FedEx, TNT
6 à 21 jours ouvrables
€16
*Including Hawaii and Puerto Rico Business days are Monday - Friday and do not include US bank holidays, nor weekends.
aava swim is not responsible for delays in shipping or delivery due to forces outside of our control such as carrier issues or inclement weather.
For orders placed between March 28 and July 1 we have unfortunately faced shipping delays out of our control due to Covid-19, and we are working day and night to get your gorgeous new swimsuit to you as fast as we can!
If you have any questions regarding your order please do not hesitate to reach out to us on hi@aavaswim.com.
Please be aware that there may be delays in delivery due to the COVID-19 outbreak which is impacting delivery timeframes across the postal network. This means that your order may arrive a few days after the expected arrival time. We kindly ask for your patience during this time, and please know we are working to ensure you will
receive your order as quickly as possible.
Stay safe & healthy - love the aava team
Oui! Nous sommes heureux de vous faire savoir OUI, nous expédions à l'international. Nous transmettons une petite fraction de l'expédition à nos clients qui sera calculée à la caisse. Nous expédions à l'international via DHL ou USPS pour un service rapide et fiable.
Sachez que les colis peuvent être soumis à des retards et à des taxes et frais supplémentaires à l'entrée de divers pays internationaux. Nous faisons tout notre possible pour assurer une livraison rapide et sans heurts, mais nous ne sommes pas responsables des retards et des frais supplémentaires qui peuvent être appliqués par les bureaux de douane et de droits de douane du pays de destination.
There's a few ways to check the status of your order & to find your tracking information:
1 - Email de confirmation: As soon as your order has shipped, you’ll receive a shipping confirmation including a tracking link to your registered email, where you’ll be able to check on the status of your order as it makes its way to you! If you haven’t received your tracking information please be sure to double-check your junk mail for the automatic tracking email.
2 - Compte client: Log onto the ‘my account’ section of the aava swim website and selecting ‘tracking.’ Once you've logged in you can trace and track your order as it makes its way to you!
3 - Envoyez-nous un email: Of course, if you need any help tracking your order then don’t hesitate to contact our lovely Customer Experience team via our email hi@aavaswim.com.
We’ve all been there and checked out a little too quickly with the wrong shipping address, so the best thing to do is to send an email to us at hi@aavaswim.com and explain what’s gone wrong, and if the order hasn’t yet shipped we’ll do our best to change the address!
This is completely normal! There can sometimes be a slight delay in scanned updates of your parcel as it makes its way to you through the postal system. If there’s been no update in a few days please send our lovely team an email hi@aavaswim.com and we’ll take a look for you to see if we can get some additional information from the couriers!
Our warehouse is located in Satteldorf, Germany with orders packaged up and shipped out each business day. Please note; your order may be liable to customs or duty charges dependent on your shipping location’s policies. We’re also excited to announce that we offer shipping for all our american friends from Houston, Texas.
Nous opérons à partir de deux entrepôts et expédions nos maillots de bain depuis l'entrepôt le plus proche de chez vous pour assurer une livraison en douceur, ainsi que pour minimiser les impacts environnementaux de l'envoi de maillots de bain dans le monde entier.
Pour les filles situées aux États-Unis, au Canada, au Mexique et en Australie, vos maillots de bain sont expédiés depuis notre entrepôt de Houston, Texas, États-Unis.
For those of you in Europe, or elsewhere in the world we ship these items from Germany.
Nos deux entrepôts fonctionnent tous les jours ouvrables (hors jours fériés et festivals dans chaque endroit) et les commandes sont emballées et expédiées chaque jour ouvrable.
Interruptions des services internationaux
Hey ladies!
We are sorry to let you know that there is now a temporary hold on international mail acceptance for the following destinations. This is due to the reduced postal service resulting from COVID-19. If you live in one of the listed
countries below, your order will be put on hold and shipped out as soon as the restrictions have been lifted. If you ordered some time ago it is likely that your order has already shipped and will be returned back to us.
Suspension en raison de la suspension du service des opérateurs postaux étrangers
Bolivia
Ecuador
Libya
Turkmenistan
Cuba
Honduras
Madagascar
Dominican Republic
Irak
South Africa
Suspension pour cause d'indisponibilité des transports
