made from recycled ocean plastic         made from recycled ocean plastic         made from recycled ocean plastic         made from recycled ocean plastic         made from recycled ocean plastic         made from recycled ocean plastic         made from recycled ocean plastic         made from recycled ocean plastic         made from recycled ocean plastic         made from recycled ocean plastic         made from recycled ocean plastic         made from recycled ocean plastic         made from recycled ocean plastic         made from recycled ocean plastic         made from recycled ocean plastic         made from recycled ocean plastic         made from recycled ocean plastic         made from recycled ocean plastic        

We’re sorry to hear you are not completely satisfied with your order!

Returns and exchanges can be made within 14 days from the date when you received your order. As usual, all returned and exchanged items must be in an unworn condition with all tags and hygiene stickers intact,
and returned in their original packaging. We also ask that our returns be sent back in the original postal mailer (it has a double self-adhesive sealing strip for this very purpose!) to help decrease environmental waste. 🐢

Please note that we do not cover shipping costs for items that are to be returned for refund, or exchanged for another product or size. 💌


QUELLES SONT VOS POLITIQUES DE RETOUR ET D'ÉCHANGE?

Les retours et échanges peuvent être effectués dans les 14 jours suivant la date de livraison. Tous les articles retournés et échangés doivent être dans un état non porté avec toutes les étiquettes et autocollants d'hygiène présents, et retournés dans leur emballage d'origine. Nous demandons également que nos retours soient renvoyés dans le courrier postal d'origine (il comporte une double bande d'étanchéité autocollante à cet effet) afin de réduire le gaspillage environnemental et d'encourager la réutilisation - tout cela aide!

COMMENT FAIRE UN RETOUR?

Veuillez suivre ces étapes pour retourner votre achat pour un remboursement. Alternativement, vous pouvez également renvoyer votre achat pour effectuer un échange contre un autre style ou taille:

1. To initiate a return please contact our Customer Experience team via email at returns@aavaswim.com.

2. You’ll be given access to our returns portal where you can login and select the item(s) you’ll be returning.

3. Pack the returned items back into the original poly mailer. To do this simply tear off the used sticky strip and close the package with the second sticky strip.

4. Stick the shipping and address information onto the outside of the package.

5. It’s good to go baby! Pop the package in the mail and send it back to us.

6. Your refund will be issued once our team has deemed everything has been returned in its original condition. Please note, it can take our returns warehouse 1-3 business days to process any return items. Once a refund has been initiated, it can take up to 10 business days for the returned funds to be available on the payment method you used on checkout. This is dependent on the payment method you used on checkout, and your banks processing times.

COMMENT PUIS-JE ÉCHANGER MON MAILLOT DE BAIN ?

We’re so happy to hear you want to have another go at finding a swimsuit that’s 100% perfect for you!

1. To initiate an exchange please contact our Customer Experience team at returns@aavaswim.com, who’ll inform you of the steps you need to take.

2. We will then place the new order for you when we have received the returned suit.

3. Alternatively, if you’d like to receive your new swimsuit quicker then you can go ahead and place the new order yourself, and we’ll refund the cost when we receive the original returned suit!

If you can’t quite decide which suit you would like to choose for the exchange, then do not fear. Our lovely team knows our products back to front and they're trained to give fit and styling advice. Please contact our lovely team at hi@aavaswim.com so we can help you find the perfect match! It would make our day!

Please note that we do not cover the costs of posting back the original swimsuit for exchange.

QUAND VAIS-JE RECEVOIR MON REMBOURSEMENT?

Une fois votre retour reçu, veuillez prévoir un délai de traitement de 4 à 5 jours ouvrables et jusqu'à 10 jours ouvrables pour que le remboursement soit traité par votre banque. Les remboursements ne peuvent être renvoyés qu'au mode de paiement d'origine. Nous vous enverrons un e-mail lorsque notre équipe aura traité votre remboursement afin que vous sachiez quand vous pouvez l'attendre!

J'AI UN PROBLÈME AVEC MON PRODUIT - QUE PUIS-JE FAIRE ?

We quality check all of our products continuously during production, and again prior to dispatch so we’re confident that your package will be in tip top shape when it gets to you! If for any reason you do have an issue with your purchase, we are more than happy to look into the issue and provide you with a reasonable resolution. Please reach out to our team at hi@aavaswim.com and let us know about the problem so we can set things right!


French
French