Les retours et les échanges peuvent être effectués dans un délai de 14 jours ouvrables à compter de la date de livraison. Tous les articles retournés et échangés doivent être dans un état non porté, avec toutes les étiquettes et autocollants d'hygiène présents, et retournés dans leur emballage d'origine. Nous demandons également que nos retours soient renvoyés dans le colis d'origine (il comporte une double bande de fermeture autocollante à cet effet) afin de réduire les déchets environnementaux et d'encourager la réutilisation - tout cela aide !

Veuillez suivre ces étapes pour retourner votre achat pour un remboursement. Alternativement, vous pouvez également renvoyer votre achat pour effectuer un échange contre un autre style ou taille:

1. To initiate a return please contact our Customer Experience team via email at returns@aavaswim.com.

2. You’ll be given access to our returns portal where you can login and select the item(s) you’ll be returning. 

3. Pack the returned items back into the original poly mailer. To do this simply tear off the used sticky strip and close the package with the second sticky strip. 

4. Stick the shipping and address information onto the outside of the package.

5. It’s good to go baby! Pop the package in the mail and send it back to us. 

6. Your refund will be issued once our team has deemed everything has been returned in its original condition. Please note, it can take our returns warehouse 1-3 business days to process any return items. Once a refund has been initiated, it can take up to 10 business days for the returned funds to be available on the payment method you used on checkout. This is dependent on the payment method you used on checkout, and your banks processing times. 

We’re so happy to hear you want to have another go at finding a swimsuit that’s 100% perfect for you!

1. To initiate an exchange please contact our Customer Experience team at returns@aavaswim.com, who’ll inform you of the steps you need to take.

2. We will then place the new order for you when we have received the returned suit. 

3. Alternatively, if you’d like to receive your new swimsuit quicker then you can go ahead and place the new order yourself, and we’ll refund the cost when we receive the original returned suit!

If you can’t quite decide which suit you would like to choose for the exchange, then do not fear. Our lovely team knows our products back to front and they're trained to give fit and styling advice. Please contact our lovely team at hi@aavaswim.com so we can help you find the perfect match! It would make our day! 

Veuillez noter que nous ne couvrons pas les frais de renvoi du maillot de bain original pour l'échange.

Once your return has been received, please allow 4-5 business days processing time and up to 10 business days for the refund to be processed by your bank. Refunds can only be returned to the original method of payment. We’ll send you an email when our team has processed your refund so you know when you can expect it!