shipping-new

Yes! We are happy to let you know we ship internationally via FedEx, DHL or TNT Express for a fast and reliable service. Please be aware that packages may be subject to delays and additional taxes and duties at the port of entry of various international countries outside of the United States. We take every effort to ensure a quick and smooth delivery, but we do not take responsibility for any delays and extra fees which may be applied via customs and duty offices in the receiving country.

There's a few ways to check the status of your order & to find your tracking information: 1 - Confirmation email: As soon as your order has shipped, you’ll receive a shipping confirmation including a tracking link to your registered email, where you’ll be able to check on the status of your order as it makes its way to you! If you haven’t received your tracking information please be sure to double-check your junk mail for the automatic tracking email. 2 - Customer Account: Log onto the ‘my account’ section of the aava swim website and selecting ‘tracking.’ Once you've logged in you can trace and track your order as it makes its way to you! 3 - Drop Us An Email: Of course, if you need any help tracking your order then don’t hesitate to contact our lovely Customer Experience team via our email hi@aavaswim.com.

We’ve all been there and checked out a little too quickly with the wrong shipping address, so the best thing to do is to send an email to us at hi@aavaswim.com and explain what’s gone wrong, and if the order hasn’t yet shipped we’ll do our best to change the address!

This is completely normal! There can sometimes be a slight delay in scanned updates of your parcel as it makes its way to you through the postal system. If there’s been no update in a few days please send our lovely team an email hi@aavaswim.com and we’ll take a look for you to see if we can get some additional information from the couriers!

Please be aware that packages may be subject to delays and/or additional taxes and duties when shipped to international countries outside of the United States. Taxes and duties will be calculated per your shipping country, and while we take every effort to ensure a quick and smooth delivery, we do not take responsibility for delays and/or extra fees which may be applied via customs and duty offices in the receiving country.

We operate out of two warehouses and ship our swimsuits from the warehouse nearest to you to ensure smooth delivery, as well as minimise environmental impacts of sending swimsuits around the world. For the gals located in the USA, Canada, Mexico and Australia your swimsuits are shipping out from our warehouse in Houston, Texas, USA. For those of you in Europe, or elsewhere in the world we ship these items from Germany. Both of our warehouses operate each business days (excluding bank holidays and festivals in each location) and orders are packaged up and shipped out each business day.